Question: Is my organization already set up and do we have an administrator?

Answer:

Use Find My Account Administrator to search for your organization by Location Code (CAGE or DoDAAC) to determine if you have an active administrator

Review the Procurement Integrated Enterprise Environment - Getting Started Help with your companies EB POC

Getting Started - Vendors

Getting Started - Government

Getting Started - Government Support Contractors

Question: How can I find our companies Electronic Business Point of Contact (EB POC)? See step 1 of the Vendor Getting Started Guide.

Answer:

The EB POC can usually be found by searching for your entity on https://WWW.SAM.GOV

Question: Am I Vendor or Government Support Contractor?

Answer:

Vendors represent a private company doing business with the Government.

Government Support Contractors are users supporting, or directly working under, a Government Agency.

Question: What information will I need before registering?

Answer:

Vendors will need a Location Code, this is typically a 5 character CAGE code.

Government, and Government Support Contractors will need the agency DoDAAC, Supervisor or Sponsor contact information, and Cyber Awareness Date to register successfully.

Question: How is our CAGE code added into PIEE, what if we have multiple CAGE codes? See step 2 of the Vendor Getting Started Guide.

Answer:

Multiple CAGE codes may be added to a single group, or as sub-groups. This can enable a Contractor Administrator to manage multiple locations or groups with a single role. Discuss these options with the Help Desk during your setup.

Question: What is a CAM? and why does PIEE prefer this to be the EB POC listed on SAM, and what if our CAM is not the EB POC? See Vendor Getting Started Guide Step 3

Answer:

The CAM is your company's "Gate Keeper," responsible for authorizing access to applications in PIEE for all your company's employee(s).

If the EB POC registers as the CAM, no other paperwork is needed to establish the PIEE CAM account.

If another individual that is not the EB POC, registers as a CAM, a CAM Appointment Letter from the EB POC listed in SAM, is required.

Question: Why am I getting an error message saying: "Error: The Location Code xxxxx cannot be added until a Contractor Administrator is established to support your organization?

Answer:

Either a Contractor Administrator (CAM) has not yet been appointed - See Vendor Getting Started Guide Step 3 - or the existing CAM no longer has an active account.

Contact Your EB POC listed in SAM to discuss CAM appointment.

An inactive CAM may need to contact the PIEE Help Desk to discuss reactivation.

Question: Should I register as Government - DoD or Government Non-DoD?

Answer:

Government - DoD users are Civilian and Military users working for and representing a Department of Defense agency

Government - Non-DoD are Civilian or Military users working for and representing federal agencies that do not fall under the Department of Defense

Question: How do I know which roles I should request when I register

Answer:

Review the PIEE Role List for a functional description of each role within each application in PIEE, and discuss the roles you may need with your Supervisor/Sponsor.