Password Failure
If a user enters their password incorrectly 3 times within 20 minutes then they are locked out of PIEE for 60 minutes. If they enter the password incorrectly 3 more times while the account is locked, all of their roles will be deactivated. Administrators are able to reset passwords via the admin console or reset certificates for a user under their span of control. Password resets are for one time use and should be given to the user over the phone, not through email. When login is successful, the user should be prompted to change their one-time password. Once a CAC card has expired, an administrator can reset a CAC through the admin console so the user can login with the new CAC.
Login Requirements
Users must login into PIEE within a certain amount of days or they will be deactivated. This timeframe is system property driven. Users should contact their GAM to activate their user roles.
Certificates
Digital certificates are encrypted files containing private keys that are verified against a chain of trust that is known to the br/owser. PKI certificates are optional for Vendors and required for government personnel. Due to infrastructure limitations, a government user is permitted to use a user ID/password to log on to the system, while awaiting receipt of his/her PKI certificate.
Session Expiration
To enhance security, the system automatically expires sessions after 30 minutes of inactivity. When 15 minutes remain before session expiration, a pop-up will appear in the active window, notifying the user that the session is about to end.
The user will have two options:
- Extend Session: Selecting "Yes" will keep the session active for another 30 minutes.
- End Session: Selecting "No" will close the pop-up without taking any action, and the session will expire at the time stated in the pop-up.
This feature ensures that sessions do not remain open after inactivity, reducing the risk of unauthorized access and helping to protect sensitive information.
| Reference Guide |
PDF |
Notes |
| Inactivate/Activate Workflow Diagram (PDF) |
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This an overview of how to how to review of the Inactivate/Activate Workflow Diagram. |
| Reset User |
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This guide provides instructions on how a GAM resets a User's Certificate. |
Logon Support Demos:
| Document |
Demo |
Doc |
Last Updated |
Notes |
| Find My Account Administrator |
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April 2020 |
This is an overview of the Find My Account Administrator search functionality. |
| How to Log into PIEE Troubleshooting |
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August 2020 |
This is an overview of signing into the PIEE application with a User ID/Password or Certificate. This demo includes instruction on how to follow the Find My User ID, Reset My Password, and Get help with CAC / PIV Login links. |